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| Atrenta Support | Welcome to the Atrenta support site!
FTP: For FTP access, please fill out the registration form.
Workshop: For workshop needs, please click here.
Registered users: please go to the Atrenta Support Wizard to access your existing account and view or edit your support requests.
New Users: To register for a support account, please fill out our user registration form.
Quick links:
- How to contact Atrenta support
- Atrenta support wizard call tracking system
- What to expect when you contact Atrenta support
- Atrenta services guide
- Atrenta hardware/OS support roadmap
How to contact Atrenta Support:
Staffing:
Monday - Friday, 9:00am - 5:00pm PST
Phone:
– United States: 1-866-ATRENTA (1-866-287-3682)
– Outside the US: +1 408-467-4267
Email:
support@atrenta.com
(For faster response times after normal business hours, email is recommended)
Atrenta Support Wizard:
Please go to the Atrenta Support Wizard to request a new user account or access your existing account to view or edit your support requests.
What to expect when you contact Atrenta Support
When you send an email to the Atrenta support alias, you will automatically receive an email acknowledgment containing a support ticket identification number along with instructions on how to access the new web-based Atrenta Support Wizard. The Atrenta Support Wizard provides the fastest access to product experts in the Atrenta Technical Support and R&D organizations. The Support Wizard offers dynamic technical support, providing self service at any time of day. You can also submit questions via email or via the web interface 24/7. In addition, the easy-to-use Frequently Asked Questions (FAQ) will help you quickly find answers any time of the day or night.
Phone calls will be answered and routed through the Support Wizard System by a member of the Atrenta support staff, who will create a support ticket and email the ticket number, along with the instructions on how to login to the Atrenta Support Wizard page.
Once the ticket is created, Atrenta's support staff will investigate and resolve in a timely manner. Once an issue has been resolved, updated status will be sent via email to the ticket creator. To get up-to-the-minute information and to self-manage tickets, users can log in and view the status of tickets via the Atrenta Support Wizard.
A small percentage of our calls will require R&D resources to resolve problems. In this case, support will generate a request to R&D to fix the problem. Whenever possible, we will work with you to find a temporary work-around until R&D can provide a permanent solution.
Please email us at support@atrenta.com should you have any questions or comments about our support portal. | | |
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Workshops